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ISO 9001:2008 Certification by Bureau Veritas
ISO 9001:2008 Certification by Bureau Veritas
All crowns, bridges, veneers and dental implants, which are made in all of our dental clinics , 3 clinics in Bangkok and 2 clinics in Phuket, are delivered from our own dental laboratory named ProDent Inter Dental Lab Co.,Ltd. and we are UKAS ISO 9001:2008 certified by Bureau Veritas international certification .
What is ISO 9001 : 2008
The ISO 9001 standard was developed by the International Organization for Standardization (ISO). The rigorous ISO 9001 requirements are designed to help organizations create and maintain processes necessary to produce quality products and services. We must undergo external audits twice each year, and a full recertification audit every three years, to ensure ISO compliance.
Who is Bureau Veritas?
Bureau Veritas, founded in 1828, ranks as the world's second largest group in conformity assessment and certification services in the fields of quality, health and safety, environment, and social responsibility ("QHSE") and the world leader in QHSE services not including raw materials inspection.
Bureau Veritas is recognized and accredited for major national and international organizations. It is present in 140 countries through a network of 900 offices and laboratories and It has more than 39,000 employees and a client base of more than 370,000.
Bureau Veritas Certification certify that our Management System has been audited and found to be in accordance with the requirement so the management system ISO 9001:2008 as our services
PROVISION OF DENTAL LAB SERVICE
The management system of ProDent Inter Dental Lab Co.,Ltd. also provides the speedy services to our Bangkok and Phuket clinics. This service makes our patients assured that all dental treatments will be completely done even in the tight-scheduled trip.
Trip Management : The certified management system of our dental lab makes us confident in all dental treatment plans to our patients who need the effective treatment plan on their dental trip itineraries to Thailand. The dental treatments are provided to each international patient within trip completely.
Smile Guarantee Policy
The guarantee covers our time and the cost of any necessary materials. It does not cover the cost of travel, accommodation nor any consequential losses that may be incurred. The Guarantee periods for dental work as follow:
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| Treatment Covered by
Limited Dental Warranty |
Our Obligations |
Your Responsibility |
| Crowns / Bridges
Porcelain Veneers |
For the broken or chipped porcelain crown or veneer, we will replace or repair the same type during these 2 years . |
You must keep the prescribed regular recall appointments (minimum 6 months) for routine professional exam, X-rays and Cleaning at our dental offices or your local dental offices. |
| Composite Fillings.
(Tooth Colored) |
If the composite restoration fails, we will replace or repair it for the period of 2 years from the placement date. |
You must keep the prescribed regular recall appointments (minimum 6 months) for routine professional exam, X-rays and Cleaning at our dental offices or your local dental offices. |
| Dentures and Partial Dentures |
We will repair dentures and partials for a period of 3 years from the placement date, if a tooth chips, breaks or flange breaks under normal use.
This warranty will not apply to any accidents and dropping your dentures. |
You must keep the prescribed regular recall appointments (minimum 12 months) at our dental offices or your local dental offices.
Patients with some of their own natural teeth must be seen at the prescribed recall appointments at our dental offices or your local dental offices.(Minimum 6 months) for routine professional exam, X-rays and Cleaning. |
| Dental Implants |
We will replace or repair the same type of any implant prosthetics to you during these 2 years . |
You must keep the prescribed regular recall appointments (minimum 6 months) for routine professional exam, X-rays and Cleaning at our dental offices or your local dental offices. |
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DISCLAIMER AND WHAT IS NOT COVERED BY LIMITED DENTAL WARRANTY:
- If our instructions are not followed properly
- If oral hygiene is neglected
- If you fail to present for an annual control examination
- Temporary Restorations
- If you have gum or periodontal disease for which we have not provided the gum treatment.
- If an illness is present, which has an unfavorable effects on the mouth (e.g. diabetes, epilepsy, osteoporosis, after-condition excessive X-rays or chemotherapy)
- Injury caused by accidents, sports or any third party
- If the denture is not used properly
- Unforeseen root canal treatment
- The gum tissue or teeth bone is naturally declining
- Refund is not part of what we guarantee. To invoke the guarantee you must contact our clinics immediately and before taking any other action. We do not reimburse overseas dental expenses made by other dentists back home post treatment nor do we reimburse travel and accommodation expenses traveling back for our warranty claims.
- We do not take responsibility for prior or continual dental works done by your dentists back home. The local warranty also does not cover damage of dental works caused by or related to other dentists work done post treatment.
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